These are the best and worst-rated banks in America, according to Google reviews

Key findings

At the other end, Woodforest National Bank's branches average 4.78 across 718 branches, the highest of the 13 banks, ahead of Ameris Bank at 4.71 and First Convenience Bank at 4.52. The single worst-rated branch in America is the U.S. Bank branch on Central Avenue NE in Columbia Heights, Minnesota, which averages 1.45 stars from 219 Google reviews, with 86% of them giving a single star.

Among the country's biggest banks, Regions has the highest average at 3.54, while Capital One, Chase and PNC all average 3.07. TD Bank averages 2.98, Wells Fargo 2.92, U.S. Bank 2.85, Citi 2.84 and Bank of America 2.81, with only Truist lower.

The average branch in the ranking scores 3.82. Bank of America's seven branches in the bottom 10 are on Venice Boulevard in Los Angeles (second-worst, 1.65), on 8th Avenue in Brooklyn (third, 1.68), on Main Street in Flushing, Queens (fourth), and in Bakersfield, Miami, Richardson, Texas, and Fountain Valley, California. The Wells Fargo branch on South Havana Street in Aurora, Colorado, is ninth and the Huntington branch on Joseph Campau Avenue in Hamtramck, Michigan, is 10th.

Sixteen branches have a perfect five-star average from at least 100 reviews. The CTBC Bank branch in Walnut, California, has the most, 265, ahead of Independence Bank in Shelbyville, Kentucky (237), and 1st Security Bank in Poulsbo, Washington (225). Woodforest National Bank has three of the top 10, in Cheraw, South Carolina, Port Clinton, Ohio, and Atlanta, Texas. Iowa's bank branches are the best-rated of any state on average at 4.90, followed by Louisiana (4.87) and West Virginia (4.81), while California's are the lowest-rated at 2.92, followed by Colorado (3.00) and Minnesota (3.04).

In one-star reviews of the lowest-rated branches, reviewers wrote: "This is the most unprofessional bank I have ever dealt with." (U.S. Bank, 5250 Central Ave NE, Columbia Heights, Minnesota, May 2025); "I understand that branches can get busy, but the way the lines were handled was unacceptable." (Bank of America, 5521 8th Ave, Brooklyn, New York, August 2026); "This branch is a complete disaster." (Bank of America, 39-12 Main St, Flushing, New York, February 2026); and "I was there waiting for 45min in line." (Bank of America, 2800 Oswell St, Bakersfield, California, March 2026).

At the best-rated branches, reviewers wrote: "Great service and very clean office." (CTBC Bank, 515 N Grand Ave, Walnut, California, November 2024); "From the moment we walk through the door, we feel genuinely welcomed." (Independence Bank, 65 Mack Walters Rd, Shelbyville, Kentucky, September 2026); "Everyone was genuinely joyful, smiling, and eager to help." (1st Security Bank, 21650 Market Pl NW, Poulsbo, Washington, July 2026); and "Banking at the Chaffee Mo. branch is really personal and always very friendly." (Southern Bank, 125 E Yoakum Ave, Chaffee, Missouri, June 2025).